Frequently Asked Questions
At The Eaxo, we strive to ensure the best customer experience possible. Your feedback is invaluable to us. Should you have any inquiries, please don't hesitate to reach out to us at info@TheEaxo.com.
- Where Does The Eaxo Ship From? We ship from our partnered warehouses and factories located in the US and China. Therefore, expect your items to be shipped separately if you order more than one item, as different factories specialize in various areas of manufacturing.
- How Long Will It Take For My Items To Arrive? Typically, orders arrive within 7-15 business days. Shipping times vary based on product demand and shipping location.
- How Long Will It Take To Receive A Tracking Number? You can expect to receive a tracking number within 1 business day.
- Where Can I Place An Order From? You can place an order from any country; we ship worldwide!
- Is Shipping Really Free? Yes, shipping is free worldwide on most items! Additionally, we offer VIP shipping along with a lifetime warranty at a very affordable price.
- Where Is Your Company Located? We have an office in the USA, supply warehouses in the USA, and maintain high-quality vendor contacts in China.
- Which Currency Will I Be Charged In? All orders are processed in USD. While the cart may display various currencies, checkout will be in USD at the most current exchange rate.
- Will I Receive A Confirmation Number When I Place My Order? Absolutely, all customers will receive an order number immediately after placing their orders. Please contact us if you don't receive one within 24 hours.
- Who Can I Contact If I Have A Problem With My Order? For any issues with your order, please forward all inquiries to info@TheEaxo.com.
- How Can I Pay? We accept all major credit cards: Visa, Mastercard, Discover, Amex, and Paypal.
- Is Checkout On This Site Safe And Secure? Rest assured, all purchases made on our site are safe and secure.
- If I Enter My Email Address, Will You Sell My Information? We do not sell our customers' information. Your email is strictly used for follow-up purposes and to send newsletters of our promotions and coupons for discounts.
- Will I (The Customer) Have To Pay Customs? For most countries, you will not have to pay customs fees. However, it depends on your location and if you order more than one piece.